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25 January 2013
If being put on hold for ridiculous lengths of time by an
indifferent voice on the other end of the phone really frustrates
you, then there is some consolation: you are not alone. More
than 85 per cent of people are put on hold whenever they call a
business, a new study has revealed.
Look out for our forthcoming piece on Customer Contact Demand
Management, but in the interim, if you have challenges meeting
inbound customer contact deman, please contact us to learn more
about how we can help both tactically and strategically.