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Growing old on hold

25 January 2013

If being put on hold for ridiculous lengths of time by an indifferent voice on the other end of the phone really frustrates you, then there is some consolation: you are not alone.  More than 85 per cent of people are put on hold whenever they call a business, a new study has revealed.

http://www.dailymail.co.uk/news/article-2268312

Look out for our forthcoming piece on Customer Contact Demand Management, but in the interim, if you have challenges meeting inbound customer contact deman, please contact us to learn more about how we can help both tactically and strategically.