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14 May 2012
Today, if you phone up to book a flight, buy a theatre ticket or
complain that water is cascading out of your washing machine,
you're now more likely to speak to a Filipino than an Indian.
The Philippines' Call Centre Association's projections show the
Philippines more than doubling its BPO employees by 2016 - from
about 600,000 to 1.3 million people. Find out more.