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Technology powers Philippines call centre success

14 May 2012

Today, if you phone up to book a flight, buy a theatre ticket or complain that water is cascading out of your washing machine, you're now more likely to speak to a Filipino than an Indian.  The Philippines' Call Centre Association's projections show the Philippines more than doubling its BPO employees by 2016 - from about 600,000 to 1.3 million people.  Find out more.