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Phone is still the most popular channel

04 July 2012

The phone accounts for over 70% of inbound and outbound contact, according to a study conducted by Infinity CCS.  Their 2012 Contact Centre Campaign Survey reveals how effective contact centres are in setting up new customer campaigns or services.  A total of 62 organisations took part in the survey. For each survey completed, Infinity donated £10 to The British Red Cross.

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