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04 July 2012
The phone accounts for over 70% of inbound and outbound contact,
according to a study conducted by Infinity CCS. Their 2012
Contact Centre Campaign Survey reveals how effective contact
centres are in setting up new customer campaigns or services.
A total of 62 organisations took part in the survey. For each
survey completed, Infinity donated £10 to The British Red
Cross.
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full article.
