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Interesting viewpoint: Top 10 customer service trends for 2012

27 March 2012

The evolution of customer service is being shaped by changing trends in business, consumers, and the evolution of technology. Its influence as a strategic differentiator continues to grow. In fact, 86% of companies say customer experience is a top strategic priority.  A more competitive business environment means that customers do not hesitate to switch providers because of poor service. Companies have to respond to these emerging trends just to stay in the game.  How will customer service continue to evolve in 2012?