Important stuff

ContactPartners is a great place to work. Not only do we care about our customers and suppliers, but we also care about each other and the environment we work in. We try to do business in a responsible and ethical way by being aware for our impact on society and the environment.

By accepting responsibility for our actions we hope to minimise any negative impact, but even better we try to and make a positive contribution at every level. We think this is a great philosophy and the following are some of the policies we've implemented to help us along the way.

Company information

ISO27001

CSR

Cookies

Privacy

Terms


Company information

Company: ContactPartners Ltd
Company registration number: 3709551
Registered address: 12 Ashurst Court, London Road, Wheatley, Oxon, OX33 1ER, United Kingdom
VAT registration number: GB718 1627 34
DUNS number: 23-714-6159

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ISO27001

ISO/IEC 27001:2005 (commonly referred to as ISO 27001) is an internationally recognised standard which encompasses both the physical and logical aspects of information security.

ISO 27001 specifies the requirements for establishing, implementing, operating, monitoring, reviewing, maintaining and improving a documented Information Security Management System within the context of the organisation's overall business risks. It specifies requirements for the implementation of security controls customised to the needs of individual organisations or parts thereof.

ISO 27001 is designed to ensure the selection of adequate and proportionate security controls that protect information assets and give confidence to interested parties.

Adopted by the International Organisation for Standardisation in Geneva Switzerland, the ISO 27001 information security system was developed in order to establish an international standard of quality, which has proved to be one of the most rigorous international standards for system and physical security processes. The standard is therefore highly applicable to providers of IT oriented services, such as those ContactPartners provide, and ensures appropriate protection of the information security assets that are important to our organisation and to our customers.

ContactPartners recognises the significant trust and responsibility vested in us by our clients and by achieving the ISO 27001 annually audited standard we are confident in our ability to maintain the policies and processes required to ensure the integrity of information security they require.

An Information Security Management System ('ISMS') is a systematic approach to managing confidential or sensitive corporate information so that it remains secure (which means available, confidential and with its integrity intact). It encompasses people, processes and IT systems.

ContactPartners developed and introduced an ISO 27001 compliant Information Security Management System in early 2011. The first order of business was a formal Risk Assessment of all aspects of our business. The results from this allowed us to develop new and existing policies and processes where necessary as well as implementing relevant and appropriate controls. Beyond this, we also have a Continuous Improvement Plan and an Audit Programme to ensure we continue to achieve the high standards we set for ourselves.

In May 2011 IMSM Ltd carried out a rigorous assessment of our Information Security Management and we are proud to confirm that following successive annual reviews, we continue to maintain the requirements of the ISO 27001 standard. 

Statement of applicability: The management of information security in the provision of; Consultancy pertaining to customer contact operations and strategy; vendor selection; implementation and management of third party software solutions; processing, storing and delivering data within hosted SaaS (Software as a Service) applications.

 

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Corporate social responsibility

Corporate social responsibility (CSR) is about how we produce a positive impact on our employees and environment through our business activities.

Aim & objectives

By embedding CSR into our culture we'll hopefully be a responsible organisation; to help us we've set the following objectives:

  • Meet, and if possible, exceed relevant legal requirements
  • Behave honestly and with integrity in all our activities
  • Act ethically and fairly at all times in our dealings with people
  • Minimise the impact of our business operations on the environment

Managing environmental impact

We strive to continually improve our environmental performance wherever possible and make the most efficient and effective use of all resources, encouraging all staff to develop a sustainable approach to their work.

We provide recycling facilities in our offices and where possible we purchase computing hardware with low power consumption.

We minimise carbon emissions by avoiding unnecessary journeys and travelling by public transport where possible. We make extensive use of audio conferencing.

Our people

Everyone gets treated fairly, with respect, and without discrimination. We value their opinions, their thoughts, and respect their beliefs.

We encourage open discussion and the sharing of knowledge. We work in an open plan office which helps everyone to take part in the decision making processes.

We provide a safe, fulfilling and rewarding career for all our employees.

Diversity

In building our team we believe in an inclusive environment which everyone feels valued and aware of the positive contribution they make to our success.

We respect and embrace diversity of skills, knowledge and talent. We take no notice of ethnicity, race, gender, nationality, age, religion, disability, or sexual orientation.

Social awareness

We want to be recognised by all our customers as their best supplier. This is no mean feat and achieving this requires a passion for excellence and a desire to exceed our customers' expectations.

We're responsible for our impact on the local community and society as a whole and strive to build and maintain a positive relationship with them.

We're fully committed to the goal of operating all of our services legally, ethically, and responsibly. And ensuring ContactPartners is a responsible corporate entity.


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Privacy

Get yourself a cup of tea, this is a long one...

Introduction

Contact Partners Limited (registered number: 3709551) whose registered office is at 12 Ashurst Court, Wheatley, Oxford, OX33 1ER ("us" "we" "our") is committed to preserving the privacy of all visitors to www.contactpartners.com (referred to as the "website"). This privacy policy describes how we use and protect the information that you provide to us.

By using the website, you consent to the collection, use and transfer of your information under the terms of this policy and accept the following terms and conditions, without limitation or qualification.

Information we collect from you

When you visit, you may be asked to provide certain information about yourself including your name and contact details, such as your telephone number and email address. We may also collect information about your usage of our website as well as information about you from emails or letters you send to us or during telephone conversations between us.

We do not collect personally identifiable information that you do not voluntarily enter into this website.

Use of your information

Your information will enable us to provide you with access to our website and helps us to constantly improve your experience when you do so. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.

In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services. Further, where you have consented, we might also use your information to let you know about other products and services which we offer which may be of interest to you, including available product and service upgrades and special offers and we may contact you by post, telephone or fax, as well as by email. If you change your mind about being contacted in the future, please let us know.

Disclosure of your information

The information you provide to us will be held on our computers for the purposes set out in this policy or for other purposes approved by you. We may pass aggregate information on the usage of the website to third parties but this will not include information that can be used to identify you.

We appreciate that unsolicited email is a nuisance. We therefore never disclose your details to any third party for marketing purposes.

Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners. Countries outside the European Economic Area do not always have strong data protection laws. However, we will always take steps to ensure that your information is used by third parties in accordance with this policy.

Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent. Ever.

Security and Data Protection

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.

Accessing and updating

You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us. We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to our Privacy Policy

Any changes to our privacy policy in the future will be posted to the website and, where appropriate, through email notification.


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Cookies

What is a "Cookie"?

An HTTP cookie - commonly referred to as just "cookie" - is a parcel of text sent back and forth between a web browser and the server it accesses. Its original purpose was to provide a state management mechanism between a web browser and a web server. Without a cookie (or a similar solution), a web server cannot distinguish between different users, or determine any relationship between sequential page visits made by the same user. For this reason, cookies are used to differentiate one user from another and to pass information from page to page during a single user's website session. A web server uses cookies to collect data about a given browser, along with the information requested and sent by the browser's operator (the visitor). Cookies do not identify people, but rather they are defined themselves by a combination of a computer, a user account, and a browser.

Google Analytics Cookies

Google Analytics tracking (along with most web tracking software) uses cookies in order to provide meaningful reports about your visit to our site. However, Google Analytics cookies do not collect personal data about you.

Google Analytics uses cookies to define user sessions, as well as to provide a number of key features in the Google Analytics reports. Google Analytics sets or updates cookies only to collect data required for the reports. Additionally, Google Analytics uses only first-party cookies. This means that all cookies set by Google Analytics for the ContactPartners domain send data only to the servers for that domain. This effectively means that the data cannot be altered or retrieved by any service on another domain.

The four Google analytics cookies deployed on the ContactPartners website are as follows:

Name

Description

Expiration

__utma

This cookie is typically written to the browser upon your first visit to our sitefrom that web browser. If the cookie has been deleted by the browser operator,  and the browser subsequently visits our site, a new __utma cookie is written with a different unique ID. This cookie is used to determine unique visitors to our site and it is updated with each page view. Additionally, this cookie is provided with a unique ID that Google Analytics uses to ensure both the validity and accessibility of the cookie as an extra security measure.

2 years from set/update.

__utmb

This cookie is used to establish and continue a user session with our site. When a user views a page on our site, the Google Analytics code attempts to update this cookie. If it does not find the cookie, a new one is written and a new session is established. Each time a user visits a different page on the site, this cookie is updated to expire in 30 minutes, thus continuing a single session for as long as user activity continues within 30-minute intervals. This cookie expires when a user pauses on a page on the site for longer than 30 minutes.

30 minutes from set/update.

__utmc

This cookie is occasionally used to determine session status.

Historically, this cookie operated in conjunction with the __utmb cookie to determine whether or not to establish a new session for the user. For backwards compatibility purposes with sites still using the urchin.js tracking code, this cookie will continue to be written and will expire when the user exits the browser.

Not set.

__utmz

This cookie stores the type of referral used by you to reach our site, whether via a direct method, a referring link, a website search, or a campaign such as an ad or an email link. The cookie is updated with each page view.

6 months from set/update

 

Liquid Contact Cookies

ContactPartners uses a technology called Liquid Contact (for some of the callback and other contact mechanisms), which deploys the following cookies:

Set-Cookie: ASP.NET_SessionId=; path=/; secure; HttpOnly
Set-Cookie: __MegaShield[tm]=; path=/; secure; HttpOnly

Name

Description

ASP.NET_SessionId

This cookie is used to track session state on the server. This is cookie is commonly used in most Microsoft Asp.Net based web sites. More details can be found here: http://msdn.microsoft.com/en-us/library/ms178581.aspx

During the login process the ASP.NET_SessionId is cleared and regenerated to avoid session fixation attacks.

__MegaShield™

This cookie is used to prevent Cross Site Request Forgery. There a random token is placed into a form field and into this cookie. These are compared then the form is posted back to the server. If the values are different then a Security Exception is thrown.


Both Liquid Contact cookies are restricted - they are not accessible from JavaScript, and are only transferred over a secure (TLS) connection.

No user information is stored in any cookie.

More information

If you would like to discuss or are in any way concerned about the cookies that ContactPartners deploys, please get in touch with us at your convenience. You can also find more detailed information about cookies and how to manage them on www.allaboutcookies.org.

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Terms

Your access to and use of the ContactPartners' website is subject to the following terms and conditions and all applicable laws.

By accessing and using this site, you accept the following terms and conditions, without limitation or qualification.

Unless otherwise stated, the contents of this site including, but not limited to, the text and images contained herein and their arrangement are the property of ContactPartners Ltd. All trademarks used or referred to in this website are the property of their respective owners.

Nothing contained in this site shall be construed as conferring by implication or otherwise, any license or right to any copyright, patent, trademark or other proprietary interest of ContactPartners or any third party. This site and the content provided in this site, including, but not limited to, graphic images, audio, video, html code, buttons, and text, may not be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way, without the prior written consent of ContactPartners.

The information provided on this site is free of charge and for informational purposes only and does not create a business or professional services relationship between you and ContactPartners. Links on this site may lead to services or sites not operated by ContactPartners. No judgment or warranty is made with respect to such other services or sites and ContactPartners takes no responsibility for such other sites or services. A link to another site or service is not an endorsement of that site or service. Any use you make of the information provided on this site, or any site or service linked to by this site, is at your own risk.

This site and its contents are provided "as is" and ContactPartners makes no representation or warranty of any kind with respect to this site or any site or service accessible through this site. ContactPartners expressly disclaims all express and implied warranties including, but not limited to, the implied warranties of fitness for a particular purpose, title, and non-infringement. In no event will ContactPartners be liable to any party for any direct, indirect, incidental, special, exemplary, consequential, or other damages (including, but not limited to, lost profits, business interruption, loss of programs or data) without regard to the form of action and whether in contract, tort, negligence, strict liability, or otherwise, arising out of or in connection with this site, any content on or accessed through this site or any site service linked to, or any copying, displaying, or use thereof.

By sharing any contribution (including any text, graphics, video or audio) with us you agree to grant us, free of charge, permission to use the material in any way we want (including modifying or deleting it). In order that we can use your contribution, you confirm that your contribution is your own original work, is not defamatory and does not infringe any UK laws and that you have the right to give us permission to use it for the purposes specified above.

These Terms and Conditions and any disputes arising from or in connection with them shall be governed by the laws of England & Wales and the parties submit to the exclusive jurisdiction of the English Courts. You hereby undertake, as a condition of use of the ContactPartners.com site, to indemnify us against any loss or damage suffered by us as a result of any breach by you of any of these Terms of Conditions.

Unless expressly stated otherwise herein, any information submitted by you through this site shall be deemed non-confidential and non-proprietary. You represent that you have the lawful right to submit such information and agree that you will not submit any information unless you are legally entitled to do so. Because of the open nature of the Internet, we recommend that you not submit information you consider confidential.

The registered office address for ContactPartners Ltd is 12 Ashurst Court, London Road, Wheatley, Oxon OX33 1ER. Company Registration: 3709551, VAT Registration: GB718 1627 34.


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