At a glance

ContactPartners is a specialist customer contact strategy and solutions company.  Since 1999, we've passionately crafted rewarding contact for our clients and the customers they serve.

Key facts & figures:

 

  • Established ClicktoCall (now ContactPartners) in 1999 to help clients access the very best customer contact technologies and expertise.  Initial, pioneering services included call back contact centre queue avoidance technologies
  • As ClicktoCall, we were the first to provide corporates with click-through connectivity between the internet and the contact centre - a fast growing business that has managed over 1,600 deployments to date on behalf of an international client base.  Today, we help our clients improve customer contact across 250 countries
  • In April 2012, ClicktoCall rebranded as ContactPartners to reflect the extensive depth and breadth of our portfolio
  • To date, we've served over 170 clients across most industries - including over 25% of the FTSE100
  • Our unparalleled experience has given us an intimate knowledge of the constituent parts of multi-channel customer contact (person to person or within a 'branch', inbound or outbound telephony, mobile and all elements of online) and the unique ability to craft rewarding strategies and solutions
  • Many of our clients return to us for repeat assignments or have extended the scope of the initial engagement.  That's because ContactPartners is utterly dedicated to client success and consistently strives to deliver the highest levels of customer satisfaction
  • Our executive team has been stable since our inception in 1999
  • ContactPartners is ISO27001 accredited
  • ContactPartners is an independent organisation and is profitable and debt free

Find out more about our services & solutions and how we engage with our clients.